I've been coming to Ward's since I was in high school, and they've done a great job with all three cars I've owned in the last 25 years. Today is a great example of why I go to Ward's for everything.I only needed an oil change and debated about going to jiffy lube instead, but ended up deciding to go to Ward's. While there, they did their usual inspection and found that I had a nail in my tire. So they drive it to the tire repair place and back ,and I paid one bill and they paid the tire repair place for me. Great service. Highly recommend. - Michelle E. (5 star review on Google)
So thankful that I was recommended here. My car started making weird noises while driving it. I didn't know what to do as I needed to get to work, but I got a recommendation from a fellow teacher to take it here. They dropped me off for free where I needed to go after, were very quick about checking the problem, and gave me a free inspection. What stood out the most was their honesty, which is rare to find nowadays. They told me my catalytic converter was cut partway as if someone tried to steal it. To replace the entire thing is expensive, but they drove it to a muffler shop for me where it was welded shut for $33! They gave me no extra charge than the welding cost and Jim, the owner, picked me up the next day from work himself since all the shop drivers were out. It had already been a stressful week, and I'm so thankful that this problem was fixed so quickly and cheaply. I will definitely be going here from now on. - Kayla K. (5 star review on Yelp)
We have been using Ward Service for 25 years, and they have helped us maintain 10+ different cars in that time! They are wonderful, fair, and honest people. Can't imagine taking our cars anywhere else! - 5 star review on Google
Great customer service! Very friendly & honest. I'm grateful for the referral to Ward Service. They take good care of my car and me. - Teddie V. (5 star review on Google)
We first became customers of Ward Service when they were located on the corner of Green and FairOaks, in Pasadena. Their good work and honesty have kept us loyal. - Vic G. (5 star review on Google)
Phenomenal! 4th gen family got it right. I am from out of town, broke down on freeway, had my truck towed to them, at suggestion from AAA, in the evening at closing time. They were extremely nice and courteous, helped me load luggage into one of their vehicles, and drove me to a hotel. They called before 9 the next morning with diagnosis. Before noon my problem was fixed, and they picked me up at the hotel.
The dealership I originally went to wanted 450 to diagnose and couldn't do it for 2 weeks. I can't say enough good about Wards. Outstanding! Thank you for making a bad situation in to a really great experience. - Derik M. (5 star review on Google)
Techs know their stuff, pay them a visit! - Gilbert G. (4 star review on Google)
Friendly, efficient. Good work and complete repairs on two different cars of hours so far. They showed me the nature of the work in careful detail, gave estimates and stuck with their prices throughout. Good follow-up. - Jim S. (5 star review on Google)
Just picked up my vehicle after a service. Always great customer service, professional, and quality work. I trust Jim and the team at Ward Service 100% with our vehicles. Always welcoming, thorough, honest, and fair. We were referred to Jim by a friend in 2009 and have been bringing our vehicles here ever since. - 5 star review on Google
This place is family owned, and has been around for probably a century (literally). You don't last that long in this service industry without honesty, and integrity. I highly recommend Ward. - Lino T. (5 star review on Yelp)
I've been a Ward's customer for years. I can always count on excellent service and professional staff. I wouldn't take my truck anywhere else. - Jim L. (5 star review on Yelp)
It's great to have a local auto repair person that you can trust to give honest & fair opinions about your car service. The staff is great, and they pick up and drop off all around the Monrovia area. I will definitly use them again. - Russell H. (5 star review on Yelp)
Several years ago I used to bring my car here and never experienced any problems. Over time I purchased a new her car I was under a warranty so I started going to the dealer for things. Recently my son purchased an 89 Oldsmobile cutlass supreme. It stalled and died on us and I decided to call Jim to see if he could take a look at the car. They did such a thorough job looking at the car to figure out what was wrong with it over a number of days. Jim called us every morning to give us updates, which I greatly appreciated. Ward Service treats you right, treat you with respect, and always with a smile. We will be taking the Oldsmobile back here for future services. - Cher B. (5 star review on Yelp)
Thank you Lalo and Jim really appreciate you guys taking care of me. It was a real pleasure. - David M.
We only go to one place for all of our auto maintenance and repair needs, especially to ensure our Pacifica is Baja-ready! Great service and expert technicians at a fair price is what I have come to expect; peace of mind while down in Baja - priceless! - Richard V.
I brought in a 1969 Dodge Charger with a/c issues. I was impressed with how quick my vehicle problem was diagnosed.Easy to understand paperwork. I was called if any additional service was needed.Gary and Jim made me feel that I was their only client. Fast-Reliable-Honest service. I sent my wife there to have a check engine light looked at. Jim diagnosed the problem within 5 minutes.Wards is the only place I will send my vehicles and refer to my family and friends. - Mark M.
Cannot say enough about the phenomenal service from Ward as well as the ability to trust what they say about my vehicles. I have experienced this first hand. No unnecessary repairs, good prices, very friendly and accommodating!!! I wouldn't take my vehicles anywhere else. - Jennifer B.
I bring my car in and you always find out the problem and you fix it. We've become good friends this last month with all of my Saturn problems. Hope I'm good for awhile. Thanks again. - Karen J.