Just picked up my vehicle after a service. Always great customer service, professional, and quality work. I trust Jim and the team at Ward Service 100% with our vehicles. Always welcoming, thorough, honest, and fair. We were referred to Jim by a friend in 2009 and have been bringing our vehicles here ever since. - 5 star review on Google
This place is family owned, and has been around for probably a century (literally). You don't last that long in this service industry without honesty, and integrity. I highly recommend Ward. - Lino T. (5 star review on Yelp)
I've been a Ward's customer for years. I can always count on excellent service and professional staff. I wouldn't take my truck anywhere else. - Jim L. (5 star review on Yelp)
It's great to have a local auto repair person that you can trust to give honest & fair opinions about your car service. The staff is great, and they pick up and drop off all around the Monrovia area. I will definitly use them again. - Russell H. (5 star review on Yelp)
Several years ago I used to bring my car here and never experienced any problems. Over time I purchased a new her car I was under a warranty so I started going to the dealer for things. Recently my son purchased an 89 Oldsmobile cutlass supreme. It stalled and died on us and I decided to call Jim to see if he could take a look at the car. They did such a thorough job looking at the car to figure out what was wrong with it over a number of days. Jim called us every morning to give us updates, which I greatly appreciated. Ward Service treats you right, treat you with respect, and always with a smile. We will be taking the Oldsmobile back here for future services. - Cher B. (5 star review on Yelp)
Thank you Lalo and Jim really appreciate you guys taking care of me. It was a real pleasure. - David M.
We only go to one place for all of our auto maintenance and repair needs, especially to ensure our Pacifica is Baja-ready! Great service and expert technicians at a fair price is what I have come to expect; peace of mind while down in Baja - priceless! - Richard V.
I brought in a 1969 Dodge Charger with a/c issues. I was impressed with how quick my vehicle problem was diagnosed.Easy to understand paperwork. I was called if any additional service was needed.Gary and Jim made me feel that I was their only client. Fast-Reliable-Honest service. I sent my wife there to have a check engine light looked at. Jim diagnosed the problem within 5 minutes.Wards is the only place I will send my vehicles and refer to my family and friends. - Mark M.
Cannot say enough about the phenomenal service from Ward as well as the ability to trust what they say about my vehicles. I have experienced this first hand. No unnecessary repairs, good prices, very friendly and accommodating!!! I wouldn't take my vehicles anywhere else. - Jennifer B.
I bring my car in and you always find out the problem and you fix it. We've become good friends this last month with all of my Saturn problems. Hope I'm good for awhile. Thanks again. - Karen J.
They are so wonderful at Ward Service! They are very nice and friendly every time I'm there. I almost feel treated like part of the family. Last time I was there they washed and vacuumed my car (to my surprise and delight)! They're honest and they do a great job. I think several of their employees have been with them for many years, which says a lot about a business. - Brandy D.
Wards took my car in right away - the fuel pump module was leaking and had to be replaced. I got a ride back to work, plus updates on my car throughout the day, a ride back after work to pick up my car. It runs wonderfully. The cost was reasonable and the service was friendly and professional. So nice to deal with people who know what they're doing and who don't give you the run-around! - Verified Customer
Service was very good. I was kept informed of what needed to be done and the work was completed in a timely manner. - Josephine S.
Everybody at Ward Service was great! They were pleasant,helpful, and so quick. I didn't have an apointment and they still got my car done by 1:30. Also, the cost was fair and my car was returned washed!! They gave me a ride home and picked me up in record time. I will never go anywhere else for car repairs. - Sandra M.
I've been bringing all my cars to Ward's since the early 90's (when they were still in Old Pasadena), and recommend them to anyone who wants friendly, good service from a family-owned business that doesn't try to sell you something you don't need. - Linda L.
I really appreciate how you all are so expert on your diagnosis of problems and so fair when it comes to helping me stay within our company budget for car service. Thanks for figuring out a low-cost way to deal with my nonfunctional left rear window. Thanks also for the rides into Pasadena and back. Finally, I really appreciate (from a marketing and customer service standpoint) your computerized yet personalized email/hard copy postcard reminder service. - Christine G.
We had another great experience with Ward's Service! Our car was finished sooner than expected, so Jim came and delivered the car to us. - Ryan and Kate H.