My introduction to Ward Service Auto Repair was a few years ago when my Suburban broke down on the freeway and I was towed to their auto shop.  Upon arrival I was greeted with a warm welcome and the staff was genuinely concerned about getting me back on the road.  I felt that Ward service was honest and provided great service and follow up.

Recently, I've decided to enroll my companies fleet of trucks for ongoing maintenance and service at Ward's.  We have been extremely satisfied with the personal service and quality. -Lisa L.

I have been a customer of Ward Service for several years after my father recommended them to me. I have always had exception service and my cars have been treated well each time. On more than one occasion, I have left my vehicle in the parking lot after hours with a note and the keys. Jim and his team go out of their way to provide excellent customer service and sound mechanical work. I recommend Ward's to anyone that asks and it is the only shop that I trust with my vehicles. -Brian T.

Great service, just like it used to be. Everyone at Ward's really cares! -Tom A.

These guys are the best! If you live locally, I highly recommend Ward Service Auto Repair in Monrovia! The team here are honest, reliable and trustworthy! Plus, everyone at Ward's is so nice, a rare find in today's world. Thank you Jim Ward, for being awesome and helping me out BIG TIME today! -Meredith K.

Great service and wonderful people, you just can't go wrong here! I have taken over 10 different vehicles to Ward Service Auto Repair over the years and I am always completely satisfied. -Tom A.

My relatives and I have taken our vehicles to Ward Service for several decades and have always been pleased. Yes, they have had a difficult time a couple of times in diagnosis of computer issues. But I have had more problems with the auto dealerships in diagnosing problems than I ever have had at Ward's. When my autos are new and under warranty I have to take them to the dealership for service. But when the warranty expires I always make a beeline back to my trusty mechanics, Ward Service Auto Repair in Monrovia. 

I just had my 2000 Explorer checked and serviced for our trip to the Utah badlands (no paved roads) and Ward's did a thorough job in identifying problem areas that could cause breakdowns on the country roads. The Explorer has 90,000 miles on it and I expect at least another 100,000 miles to go. It has always been serviced by Ward's and still runs like a champ. 

They are top notch in every category! -Don A.

We have used Ward Service for years. they are the only shop I will trust for major repairs and diagnostics. Jim Ward and his team have always been honest and given good advice on maintenance options. They have a great reputation that goes back to their shop in Pasadena. A true family business you can count on! -James C.

Ward Service Auto Repair in Monrovia is top notch. They are great people offering wonderful service at fair prices. No surprise there, just honest service with a warm smile. -Tom A.

The team at Ward Service has always been good to me and my family. I have left cars on their doorstep late at night only to find out they were able to repair it the very next day. All the time they advise when I should and shouldn't proceed with service if the change is unnecessary. When I brought in my daughter's car for a replacement shield under her car. I dropped the car off early, before they opened and had it back by lunchtime. The repair was quick and the price was fair. This is the only automotive repair shop I recommend to friends and family. They are always friendly and fair. -Brian T.

I love Ward Service Auto Repair!  We've taken all our cars there for over 15 years before I got a new car and had to service it at the dealership. I totally trust those guys, have never had an unpleasant experience, and would send anyone there for auto maintenance needs. -Katarina W.

World Class Service! I have had several opportunities to have my car serviced at Ward Service. What I love most about Ward Service is that I can trust them. They are up front about the costs and estimates. One time they even rented a car for me while they worked on my Honda 2002, the rental was taken care of in less then thirty minutes. Every time I speak to Jim Ward, I know he is telling me what I need to know and giving me good alternatives. One time, Jim explained that given the years and mileage, he recommended that if it was his vehicle, he wouldn't put anymore into this one and that it was probably time for a new one, if I was in the market for one. That type of honesty is someone I can trust with all of my vehicles. -Mitch G.

I had an absolutely fantastic experience at Ward Service Auto Repair.

During my last scheduled maintenance with the Lexus dealer, I was advised that I need a new water pump. At the dealership, they quoted me $1,059. I decided I needed to shop around for a better outcome than over $1,000. Out of the five auto repair shops I called, Ward Service was the one who answered my questions the most thoroughly. I spoke directly with the owner, Jim Ward, not only did he answer my questions extremely thoroughly, but he asked me questions, trying to assess the situation in order to give me the right information I needed. One of the things I like about dealing with Jim was that his service and recommendations are not motivated by revenue.  We share the same business philosophy, which is "have your customers' best interest at heart and the money will follow."

After the initial inspection, Jim walked me over personally to have me take a look for myself. He pointed out to a dime-sized drop of coolant that had dried, which is about all he could find during his inspection. It didn't seem much of a leak to me. Jim agreed. He explained it may not be a leak, but did not dismiss the possibility of it either. He advised me to monitor the reservoir levels, just to be on the safe side. In the end, he recommended against the repair, saying that there was simply not enough evidence to reasonably conclude the work was necessary. After considering all the information he had given to me, I agreed with the assessment. I pulled out my wallet, fully prepared to pay Jim for his time. I probably took up more than an hour, between all my questions and his mechanic's inspections. I asked him how much I owed him for his time and he said, "You don't owe me anything."

Wow! Thanks again, Jim.  You're one of the good guys. -Garrick S.

Great service, great work, great people who are honest to the core. I've had basic oil changes as well as major service work done on our cars at Ward's in Monrovia. I know a lot of people who go to Ward Service Auto Repair and all have nothing but great things to say about their experience.  -Brian W.

I had heater core, fan belt and idler bearing replaced on my Jeep. Great service, great job, great price and Jim ensured I aware of all of my options. Ward Service Auto Repair is my new auto shop from now on. -Steven H.

Awesome Auto Repair Shop!

I recently purchased a used 2007 Honda Civic from a private party and wanted to have the car checked out.  I called the Auto Club and they said that Ward Service Auto Repair in Monrovia was an Auto Club approved Repair Facility. I called and talked with the owner, Jim Ward. He instantly made me feel comfortable and I took the used Honda in for a smog test and a free courtesy check.  They spent some time on the car and fortunately only found a slow leak in one of the rear gas shocks that wasn't a big problem for now.  Six months later my 2002 Saturn L100 had an engine check light come on and the car smelled like gas.  Of course I went to Ward Service and they found a leak in the tank and the filler neck.  Jim went the extra mile to save me money and go over all my options for my older car. -Tyke Z.

Ward Service Auto Repair is a great place to take your car for maintenance and repair service. The customer service that I received was over the top from Lalo, Jim, and also Larry the shuttle service guy. I felt that my car was expertly cared for and I left with peace of mind. Also, they provide a three year warranty on car parts. Awesome! Thanks guys! -Lilly B.

You won't find a better shop in the entire San Gabriel Valley. I have been taking my cars there for over seven years and recommend them to all my friends. The prices are fair and the service is outstanding at Ward's. -Jeff G.

Absolutely the BEST! I trust Ward's Service Auto Repair 100%! They are a family owned business that cares; they are always honest about which repairs are needed immediately and which can wait. They are not the cheapest, but you get what you pay for, and I am never disappointed at Ward's.  Jim always honors his warranties on parts; they will give you a complimentary ride to work, while your car is being worked on by their shuttle service in the Monrovia area. I am ALWAYS happy with auto service at Ward Service, I highly recommend them to all my family and friends. -Kathleen S.

You get what you pay for at Ward Service Auto Repair.  Ward's always offers exceptional service and quality.  They are not the cheapest auto service around but they are reliable and trustworthy. -Vicki B.

I use and rely on my car everyday.  I feel comfortable that my car is safe thanks to the Ward Service Auto Repair.  They offer good, reliable workmanship, and guide me in keeping my car running.  I also appreciate how they get me to and from work during repairs. -John T.