I had an absolutely fantastic experience at Ward Service Auto Repair.

During my last scheduled maintenance with the Lexus dealer, I was advised that I need a new water pump. At the dealership, they quoted me $1,059. I decided I needed to shop around for a better outcome than over $1,000. Out of the five auto repair shops I called, Ward Service was the one who answered my questions the most thoroughly. I spoke directly with the owner, Jim Ward, not only did he answer my questions extremely thoroughly, but he asked me questions, trying to assess the situation in order to give me the right information I needed. One of the things I like about dealing with Jim was that his service and recommendations are not motivated by revenue.  We share the same business philosophy, which is "have your customers' best interest at heart and the money will follow."

After the initial inspection, Jim walked me over personally to have me take a look for myself. He pointed out to a dime-sized drop of coolant that had dried, which is about all he could find during his inspection. It didn't seem much of a leak to me. Jim agreed. He explained it may not be a leak, but did not dismiss the possibility of it either. He advised me to monitor the reservoir levels, just to be on the safe side. In the end, he recommended against the repair, saying that there was simply not enough evidence to reasonably conclude the work was necessary. After considering all the information he had given to me, I agreed with the assessment. I pulled out my wallet, fully prepared to pay Jim for his time. I probably took up more than an hour, between all my questions and his mechanic's inspections. I asked him how much I owed him for his time and he said, "You don't owe me anything."

Wow! Thanks again, Jim.  You're one of the good guys. -Garrick S.