I previously had taken our families' two cars to a shop in Glendora where we live, but they did not offer shuttle service and were a bit pricey. I have since started taking our cars to Ward Service Auto Repair in Monrovia where I work. The service is outstanding! I like to get to work early, and Jim has met me at the shop (on more than one occasion) before they open to get started on my car. The real treat, though, is getting a ride from Larry! Everyone at Ward Service is helpful, polite, and knowledgeable. My husband and I won't take our cars anywhere else. Thanks for all you do, Ward Service! -Jamie P. Yelp Review

The crew at Ward Service Auto Repair were quick efficient and understanding during a stressful situation.  I would highly recommend them to anyone.  Gary and Jim were great and very honest. -Nora M.

I have taken my sons car and mine to Jim for years. The team at Ward's is honest and hard working with great customer service. I am taking my car back tomorrow for some more repairs that are needed on it. I appreciate their courtesy call before they do any work on my vehicle to let me know what kind of repairs I can expect at my next visit. -Peter B.

I took my car to Ward's for a major repair and was very pleased with the job done.
From the day I drove the car off the lot, it never ran quite right.  Despite numerous trips to the dealership, it was never truly corrected and I learned to live with it.  When registration time approached, I took the car to a repair shop in Pasadena who told me the engine was junk without even looking at it.  A friend recommended Ward's, and I took it there, figuring what is there to lose.  It turned out that the fuel pressure regulator was the root cause of the problem, and nobody prior to Ward's had the tenacity to dig and find the real problem.  Ironically, the car runs much better today than it ever did when it was new. The mechanics at Ward Service Auto Repair are very good at what they do with years of qualified experience. -Mark D.

I took my truck to Ward Service Auto Repair after it had been giving me some trouble recently.  It took Ward's team only one hour to find and fix the issue, I strongly recommend Ward's for automobile service repairs. -Russell V.

We have been taking our cars to Ward Service Auto Repair since 1981, and have referred countless of our friends to them over the years. We have all been treated with respect and professionalism, and have never felt like we were being taken advantage of.  In fact, Jim Ward and his crew have gone out of their way to save us money and trouble whenever possible. I give them my very highest recommendation. -Matthew L.

I manage a service department in South El Monte and Ward Service Auto Repair has been taking care of our fleet of trucks for almost a year. Each time we have a problem with a vehicle, Jim and his crew take care of it very quickly and at a fair price. Ward goes out of his way to help his customers. I am also taking my personal cars to his facility based on my experience using them for work. -Mike D.

Ward's Service is a great place to take your car. They always check-in with me before doing any work, which I value highly. They make it easy to bring my car in because they shuttle me to anywhere I need to be and pick me up when my car is ready. Most of all they work with me and around my schedule. I don't take my car any where else! -Nigel R.

I travel from Sierra Madre and I have always had a great experience each time I've had my vehicle serviced at Ward Service Auto Repair in Monrovia. They demonstrate great, friendly service, accurate diagnosis, and effective results. I've met several others who have been using Ward's auto service for many, many years -- including some where families have been using them for generations! I've always felt I was getting personal, attentive service and I have been well satisfied with the performance of my vehicles under their care. -Joe H.

My wife and I have taken our cars to Ward Service Auto Repair for 28 years - first in Pasadena, and now in Monrovia. We have always been treated courteously and fairly. I can't imagine taking my car elsewhere for check-ups, oil changes and repairs. -Anthony S.

Like many folks, we have taken our vehicles to various establishments for repair in the past. We've had some OK experiences, some not so OK experiences, and some that were downright horrible. Then one day while complaining to a little old lady friend in Glendale, she recommended I try Ward Service Auto Repair in Monrovia.  I took her advise and still, to this day (she is now in her 90's), I often thank her for her advise from many years ago.

The shop is spotlessly clean, and very efficiently run.  The personnel are very friendly, and very knowledgeable.  They have never let me down.  The crew always keeps me informed on both my vehicles when service is due.  I have been going there for years, and have never had anything but a pleasurable experience.  They always find the problem, repair it promptly, and bill me a fair price.  Isn't that what we want? Their facility is also pet friendly, our dog; Bruin loves to tag along with us to the automobile shop too. -Bill C.

We have been going to Ward Auto Service for years. They are truly one of the best service shops in the San Gabriel Valley. They are experienced, honest, reliable and friendly. They will never suggest work that doesn't need to be done and I highly recommend them! -Irene T. Google Review

Jim Ward and the guys at Ward Service Auto Repair have always been the best in town. They are reliable, honest, professional and easy to work with. I highly recommend Ward's Service for all of your automobile needs. -Brian T.

Absolutely fair and trustworthy pretty much sums up every experience I have had with Ward Service Auto Repair. The team is knowledgeable and helpful. They are very knowledgable, I thought I needed a major repair done, but in the end only needed a few items corrected to solve the problem. We look forward to continuing our customer relationship with them in the future. -Diana V.

I've been a customer for many years at Ward's Service and have always been treated fairly and with respect. Jim and his staff always take the time to explain everything that needs to be done. This is the auto shop I recommend to all of my friends! -Valued Customer Google Review

The customer service at Ward Service Auto Repair is excellent. The technicians are very reliable and high integrity. If your vehicle is going to need some extra work done, they will call you with an estimated cost and advise whether or not it is a safety requirement or if it can wait until next time.
I have been a customer for numerous years and they are the best in Monrovia. The best job is one that is completed correctly and they accomplish that every time. -Peter B.

While driving home to San Diego on a 100-degree day, my car started to overheat. I drove to the nearest exit for my car to have a chance to cool down, and then took it to this highly rated garage, Ward Service Auto Repair. I was greeted courteously and told to wait in their air-conditioned waiting room. An hour later they said the coolant was low and I should be good to go. I mentioned that my A/C was also not working (my home garage had assumed it was a mechanical issue and said it would take a full day to fix). When I asked Ward's if they could check the Freon, they agreed and said it would take about 90 minutes. Just 90 minutes later, I had A/C after they checked the Freon and topped it off.
I was hot and tired after getting up at five o'clock in the morning to drive to Los Angeles and I was impressed that they got me back on the road, as a walk-in, in less than 3 hours. I was grateful for their service and I wish I lived closer because they'd have my business for life! -Heidi M.
 

I met Jim Ward about 13 years ago; he was the coach of my AYSO Soccer league. My father and him formed a great friendship, and that's when we started taking our cars there.
I wasn't driving at the time, but I was looking for some work. Jim Ward didn't hesitate to give me an opportunity volunteering a few times a week. This opportunity allowed me to see how the mechanics work everyday. Not only is Jim charismatic and patient with every customer, I also found this to be true with every person working at Ward Service Auto Repair. The mechanics and the employees in the front are all friendly, thorough, with a kind smile. You can tell that they are happy to represent Jim Ward's Auto Mechanic Service.

When you walk in the shop, there is a big banner that says, "The Least Expensive Job is the Job done right the first time." This sums up the shop in Monrovia perfectly.
If there is a problem, Ward himself will take a look without hesitation. Jim will make sure your vehicle is taken care of as promised and he won't take advantage of the situation, he treats all customers fairly. To sum it up, Jim is very knowledgeable about all types of vehicles, old and new. It is no surprise that the mechanic staff represent the same kind of values. 

I wouldn't take my car anywhere else, because I know Jim Ward and his staff will solve the problem the first time at a fair price. Jim Ward's shop is the best in the area because they get your vehicle fixed properly, quickly and at a reasonable price, plus THEY DO IT RIGHT THE FIRST TIME! I guarantee that you will not be disappointed with your auto repair service at Ward's in the Monrovia area. I highly recommend that you take your vehicles to 130 Railroad Ave, in Monrovia for all of your automobile repair needs. You won't find another mechanic that will make you feel right at home, comfortable, and treated fairly! Every client is important to Jim Ward and his staff. -Adam W. Google Review

We highly recommend Ward Service Auto Repair. Their honesty and courteous demeanor are just a few of the reasons we keep taking our vehicles back to be worked on. The team gets the job done in a timely manner and we are seriously never disappointed! -Michelle M.

Professional, Courteous & Friendly. The work was completed in a quick and thorough manner and I was constantly updated on status throughout the process. Jim Ward has a great team of Service Writers and Technicians in Monrovia. I completely trust my vehicle repairs and maintenance with Ward Service! -Jeff W.