Based on a perpetual 5 star rating by AAA, I began taking my BMW to Ward Service over 10 years ago. AAA was absolutely correct in their praise of Ward Service Auto Repair. The BMW is long gone, but Ward handles my MINI Cooper with the same great care and concern. Their e-mail service reminders are a huge plus. The shop service is exceptional on all levels. What really keeps me coming back is the fact that they have never oversold me and have always been realistic about the timing of any repairs; recommending which repairs need to be fixed immediately and which repairs can wait. I am a customer for life! -Christine C.
I have been going to Ward Service since 2006 when we moved to Monrovia from West L.A. I had a great mechanic in West L.A. and was very nervous about finding another honest one. At the time, my wife's vehicle was very old and we wanted to keep it running without sinking a lot of money into it. We asked a friend who has lived in Monrovia his entire life where he takes his cars for service repair. He highly recommended Ward Service Auto Repair and that he has been a happy customer with them forever. We went to Ward and Jim was completely straight with us, he didn't try to convince us we needed to spend hundreds of dollars on our vehicle. About $100 later our car kept going for more than a year later.
That was just our first experience with Ward; we have gone back every time. Now my car is the old one and true to their form, they always treat me straight. How do I know even though I don't understand a lot about cars? When I talk an old friend who does his own work about the symptoms and he will tell me the possible problems: usually a cheap fix and an expensive one. I then go to Ward and they, sometimes even mentioning my fear of the expensive fix, and they call back saying it only needs the cheap fix.
I could not be more confident in Ward's integrity or more satisfied with their service. I always refer my friends to Ward Service Auto Repair. -B.J. D.
My brother Marc used to work for Ward's when it was in the towing business. I was recommended to Ward's Service when I needed a mechanic from a co-worker. In fact other co-workers have been going to Ward Service Auto Repair for years and they all praise their service. They team is honest, reliable and do great work. It's great to know you can get transportation to work with their available shuttle service. They are reasonable in the cost of repairs and labor. Thanks for everything! -Yolanda L.
My whole family has gone to Ward Service Auto Repair for many years. We have all been quite happy with the service Ward's has given us. I have moved out of the area, but I bring my truck to Ward's whenever I can! Good group of guys! -Stephen L.
We have taken our cars to Ward's for many years, following a high recommendation from AAA. We are always pleased with the service and with Jim and his friendly staff. There are not many places any more where one can be greeted by name when coming through the door. One time, and it was only one time of the dozens we have been there, something went wrong with the job; this was when Ward Service Auto Repair as a whole really showed their class. There was nothing they wouldn't do to make things right. They even went as far to send a tow truck, cover the cost of a rental car, quickly repaired our car, and followed up to make sure we were pleased with the final result. What more can you ask for? -Howard S.
Ward Service Auto Repair is a family owned business since 1923. Jim Ward and his team strive to please and are very attentive to details. I've taken our cars there for years, partially due to their friendliness, but mainly because I like the high value of honesty and don't make up reasons to repair my car. It is affordable compared to many dealerships. I've always felt the cost has been reasonable and justified for genuine repair needs done correctly and carefully. I believe Ward's is one of the best auto repair services in the San Gabriel Valley. -Larry K.
I previously had taken our families' two cars to a shop in Glendora where we live, but they did not offer shuttle service and were a bit pricey. I have since started taking our cars to Ward Service Auto Repair in Monrovia where I work. The service is outstanding! I like to get to work early, and Jim has met me at the shop (on more than one occasion) before they open to get started on my car. The real treat, though, is getting a ride from Larry! Everyone at Ward Service is helpful, polite, and knowledgeable. My husband and I won't take our cars anywhere else. Thanks for all you do, Ward Service! -Jamie P. Yelp Review
The crew at Ward Service Auto Repair were quick efficient and understanding during a stressful situation. I would highly recommend them to anyone. Gary and Jim were great and very honest. -Nora M.