As always, Jim and the "crew" are very helpful and never recommend services that aren't needed. I appreciate their honesty and kind nature. - Christy W.

You guys are awesome!! - Carmen R.

For years I have found myself "safe" in the hands of the Wards and their employees. I have never been asked to do a repair not needed. I have had clarity about what could wait and what was urgent. I have never had to return with an inaccurate repair. My cars have run well on the advice and repair care of Jim Ward and Terry who can "hear" what is wrong if I can repeat the sound of the "concern" I am there for.

My last stop was when a battery went dead at LAX airport - I got a AAA jump - consulted with Terry on the phone about the level of battery options, drove directly to Wards, and 1/2 hour later reviewed the battery diagnostics and had my input into new or not new battery.

I have followed Ward from downtown Pasadena to Myrtle Avenue in Monrovia and the peace of mind and competence of car repair is more than compensating for the driving distance. Larry will always take me home or pick me up as needed unless I bring my computer and work in the client office. In the 49 years that I have had a drivers licence and driven a car, the Ward service I was introduced to in 1986 has been far and above any other service I ever experienced.

There are not really words to describe all the levels at which Wards excel from "customer first" to the best mechanics, and the consultation I receive prior to major repairs.  - Laila A.

As usual, service and personnel are just great! Never have a bad word at Ward service. Thanks! - Gordie

Wards services all my familiy's autos and we wouldn't think of going anywhere else. Completely trustworthy! - Jeff K.

We've been totally satisfied customers of Ward Service for the past nineteen years. We won't take our cars anywhere else! The personal service is outstanding. - Milton L.

Good honest service, no funny business, well established, and reliable. I would definitely come back and refer a friend or family for their service. - James J.

Excellent, friendly service as usual! - Kate H.

I have been with Wards since 1986 when they were still in Old Town Pasadena. I migrated to Monrovia with them. I have always had excellent service - accurate diagnosis of issues and very prompt responses to the kind of emergencies that comes up with a car.

My very knowledgeable and "picky" father in love came out from Denver, needing an engine review, and he is still talking about how, in his nearly 70 years behind the wheel, he has finally come to the kind of automotive service he has always been looking for. Fortunately, he could not talk them into moving to Denver. - Laila A.

My old classic car that sat for 2 years is running like the sports car that it is. They made sure everything was smooth and in tip top shape before returning it. It's fun to drive again! - Verified Customer

It doesn't get any better (or friendlier) than Wards. - Nigel R.

Best place to take your car. - Verified Customer

All of the MEN who work here are very polite and friendly and not at all condescending. - Diana S.

10 out of 10 for service, staff, courtesy, and workmanship. I recommend Ward to all my friends, family, and our customers. - Jennifer W.

Quick response, clear explanation of what needs to be done, and a good turnaround. - Linda L.

Thanks to Jim and the crew for their honest and expert job with our Mini. We can always count on Wards. - Mike W.

Very good customer service and explanation of the issues involved. I am well satisfied with the service. Cheers. - John B. 

As usual....phenomenal service!! - Carmen R.

As always, the best. - Pat S.

 As always, terrific. Took care of regular 5000 mile maintenance plus fixed/replaced warped rotor along with front break job while they were suffering in 120+ heat. - Les P.