We have taken our cars to Ward's for many years, following a high recommendation from AAA. We are always pleased with the service and with Jim and his friendly staff. There are not many places any more where one can be greeted by name when coming through the door. One time, and it was only one time of the dozens we have been there, something went wrong with the job; this was when Ward Service Auto Repair as a whole really showed their class. There was nothing they wouldn't do to make things right. They even went as far to send a tow truck, cover the cost of a rental car, quickly repaired our car, and followed up to make sure we were pleased with the final result. What more can you ask for? -Howard S.
Ward Service Auto Repair is a family owned business since 1923. Jim Ward and his team strive to please and are very attentive to details. I've taken our cars there for years, partially due to their friendliness, but mainly because I like the high value of honesty and don't make up reasons to repair my car. It is affordable compared to many dealerships. I've always felt the cost has been reasonable and justified for genuine repair needs done correctly and carefully. I believe Ward's is one of the best auto repair services in the San Gabriel Valley. -Larry K.
I previously had taken our families' two cars to a shop in Glendora where we live, but they did not offer shuttle service and were a bit pricey. I have since started taking our cars to Ward Service Auto Repair in Monrovia where I work. The service is outstanding! I like to get to work early, and Jim has met me at the shop (on more than one occasion) before they open to get started on my car. The real treat, though, is getting a ride from Larry! Everyone at Ward Service is helpful, polite, and knowledgeable. My husband and I won't take our cars anywhere else. Thanks for all you do, Ward Service! -Jamie P. Yelp Review
The crew at Ward Service Auto Repair were quick efficient and understanding during a stressful situation. I would highly recommend them to anyone. Gary and Jim were great and very honest. -Nora M.
I have taken my sons car and mine to Jim for years. The team at Ward's is honest and hard working with great customer service. I am taking my car back tomorrow for some more repairs that are needed on it. I appreciate their courtesy call before they do any work on my vehicle to let me know what kind of repairs I can expect at my next visit. -Peter B.
I took my car to Ward's for a major repair and was very pleased with the job done.
From the day I drove the car off the lot, it never ran quite right. Despite numerous trips to the dealership, it was never truly corrected and I learned to live with it. When registration time approached, I took the car to a repair shop in Pasadena who told me the engine was junk without even looking at it. A friend recommended Ward's, and I took it there, figuring what is there to lose. It turned out that the fuel pressure regulator was the root cause of the problem, and nobody prior to Ward's had the tenacity to dig and find the real problem. Ironically, the car runs much better today than it ever did when it was new. The mechanics at Ward Service Auto Repair are very good at what they do with years of qualified experience. -Mark D.
I took my truck to Ward Service Auto Repair after it had been giving me some trouble recently. It took Ward's team only one hour to find and fix the issue, I strongly recommend Ward's for automobile service repairs. -Russell V.
We have been taking our cars to Ward Service Auto Repair since 1981, and have referred countless of our friends to them over the years. We have all been treated with respect and professionalism, and have never felt like we were being taken advantage of. In fact, Jim Ward and his crew have gone out of their way to save us money and trouble whenever possible. I give them my very highest recommendation. -Matthew L.