I first became aware of Jim Ward when a long time friend of mine asked Jim for his advice on who I should choose for a BMW repair shop. His recommendation resulted in my needs being met in a very professional manner. I recently made personal contact with Jim regarding my 1998 Buick which needed work. Jim was a joy to work with and handled the evaluation of my car with concern and expertise. He presented a detailed list of work needed and I decided to proceed with the repair of the most urgent problem and consider a plan for the remaining issues. I was extremely pleased with every aspect of my experience with Jim and his outstanding support staff. - Jerry B.