Lately, I'd been having a problem with my 2004 Chrysler PT Cruiser GT Turbo; it was idling really rough, almost vibrating, when I'd start it up, and if I turned the air conditioning on, it got worse.

I spoke to my dentist, who is an avid car enthusiast and perfectionist; he has a Corvette, which is just gorgeous. He told me about Ward Service, in Monrovia. The next day, I called them and made an appointment for a Friday morning. I explained the problem and Jim Ward, the owner, said he would take a look at it.

Jim called me that afternoon and said that he'd checked the timing belt and it was fine, but had found a couple of engine mounts that were shot. He replaced the mounts and called me again, saying that the car was running a little better, but still not 100%. He said the other mounts seemed to be okay, and changing them out would be horrendously expensive, and doubted that there would be that much improvement.

He called me a second time and said that he wanted to drive the car to my house so I could drive it and see what I thought. This, to me, was the epitome of great customer service. I drove it and it had improved 95% in my opinion not 100%, but livable.

I picked my car up this morning, washed and shiny, and it drives like a dream. The bill was under $1000, which saved me from having to buy a new vehicle. Ward Service is my new go-to mechanic! -Marilyn C.