We've been taking three of our cars to Ward's since they were recommended to us in 1992 in Pasadena. When they moved to Monrovia, we followed them even though there are now dozens of repair shops closer to our home. We have referred friends to Ward's Service, and our daughter who is now an adult has sent her friends to them. We have met three generations of the Ward family, and have found them to be hardworking, honest, helpful, friendly, and fair. Ward Service has accurately diagnosed and fixed numerous problems for us over the years. They have saved us money by telling us of items that were still under warranty if we wanted to take the car to the dealership. They have been observant enough to notice sounds we didn't hear, and caring enough to look into it. That awareness saved us significant money once when we took a car in for an ordinary oil change and they discovered a big problem that was within a couple weeks of having an expired warranty! Other examples of why we love them. My husband had problems replacing a light bulb in a rear light one time. He couldn't get it in so took it to Ward's shop and they popped it in for him at no charge even though he bought the bulb somewhere else. Our daughter's car was towed to a distant station a few years ago and she didn't understand what they wanted to do to fix it and whether the charges were appropriate. She called Jim for help and he offered to call the station and talk to them for her, free of charge. Before doing extended trips, we always take the car into Ward Service for a checkup; usually all is well and nothing needs to be done, but occasionally they discover a problem that we're very glad they noticed. We wouldn't trust our safety to anyone else! -B.E.