I really appreciate how you all are so expert on your diagnosis of problems and so fair when it comes to helping me stay within our company budget for car service. Thanks for figuring out a low-cost way to deal with my nonfunctional left rear window. Thanks also for the rides into Pasadena and back. Finally, I really appreciate (from a marketing and customer service standpoint) your computerized yet personalized email/hard copy postcard reminder service. - Christine G.