I had an absolutely fantastic experience at Ward Service Auto Repair.

During my last scheduled maintenance with the Lexus dealer, I was advised that I need a new water pump. At the dealership, they quoted me $1,059. I decided I needed to shop around for a better outcome than over $1,000. Out of the five auto repair shops I called, Ward Service was the one who answered my questions the most thoroughly. I spoke directly with the owner, Jim Ward, not only did he answer my questions extremely thoroughly, but he asked me questions, trying to assess the situation in order to give me the right information I needed. One of the things I like about dealing with Jim was that his service and recommendations are not motivated by revenue.  We share the same business philosophy, which is "have your customers' best interest at heart and the money will follow."

After the initial inspection, Jim walked me over personally to have me take a look for myself. He pointed out to a dime-sized drop of coolant that had dried, which is about all he could find during his inspection. It didn't seem much of a leak to me. Jim agreed. He explained it may not be a leak, but did not dismiss the possibility of it either. He advised me to monitor the reservoir levels, just to be on the safe side. In the end, he recommended against the repair, saying that there was simply not enough evidence to reasonably conclude the work was necessary. After considering all the information he had given to me, I agreed with the assessment. I pulled out my wallet, fully prepared to pay Jim for his time. I probably took up more than an hour, between all my questions and his mechanic's inspections. I asked him how much I owed him for his time and he said, "You don't owe me anything."

Wow! Thanks again, Jim.  You're one of the good guys. -Garrick S.

Great service, great work, great people who are honest to the core. I've had basic oil changes as well as major service work done on our cars at Ward's in Monrovia. I know a lot of people who go to Ward Service Auto Repair and all have nothing but great things to say about their experience.  -Brian W.

I had heater core, fan belt and idler bearing replaced on my Jeep. Great service, great job, great price and Jim ensured I aware of all of my options. Ward Service Auto Repair is my new auto shop from now on. -Steven H.

Awesome Auto Repair Shop!

I recently purchased a used 2007 Honda Civic from a private party and wanted to have the car checked out.  I called the Auto Club and they said that Ward Service Auto Repair in Monrovia was an Auto Club approved Repair Facility. I called and talked with the owner, Jim Ward. He instantly made me feel comfortable and I took the used Honda in for a smog test and a free courtesy check.  They spent some time on the car and fortunately only found a slow leak in one of the rear gas shocks that wasn't a big problem for now.  Six months later my 2002 Saturn L100 had an engine check light come on and the car smelled like gas.  Of course I went to Ward Service and they found a leak in the tank and the filler neck.  Jim went the extra mile to save me money and go over all my options for my older car. -Tyke Z.

Ward Service Auto Repair is a great place to take your car for maintenance and repair service. The customer service that I received was over the top from Lalo, Jim, and also Larry the shuttle service guy. I felt that my car was expertly cared for and I left with peace of mind. Also, they provide a three year warranty on car parts. Awesome! Thanks guys! -Lilly B.

You won't find a better shop in the entire San Gabriel Valley. I have been taking my cars there for over seven years and recommend them to all my friends. The prices are fair and the service is outstanding at Ward's. -Jeff G.

Absolutely the BEST! I trust Ward's Service Auto Repair 100%! They are a family owned business that cares; they are always honest about which repairs are needed immediately and which can wait. They are not the cheapest, but you get what you pay for, and I am never disappointed at Ward's.  Jim always honors his warranties on parts; they will give you a complimentary ride to work, while your car is being worked on by their shuttle service in the Monrovia area. I am ALWAYS happy with auto service at Ward Service, I highly recommend them to all my family and friends. -Kathleen S.

You get what you pay for at Ward Service Auto Repair.  Ward's always offers exceptional service and quality.  They are not the cheapest auto service around but they are reliable and trustworthy. -Vicki B.

I use and rely on my car everyday.  I feel comfortable that my car is safe thanks to the Ward Service Auto Repair.  They offer good, reliable workmanship, and guide me in keeping my car running.  I also appreciate how they get me to and from work during repairs. -John T.

My whole family loves the team at Ward Service Auto Repair.  My father took his car to Ward's when they were in Pasadena.  Now, my brother and I also bring our cars to them in Monrovia.  They are honest, quick, and always friendly.  I appreciate the shuttle service they provide to my work too. Thanks so much! -Sarah P.

We have been taking our vehicles to Ward's for years; both our newer car and my older, well-used Jeep. The technicians there take care all of my vehicles beautifully! 
Factory scheduled maintenance? No problem. A tune-up on an older vehicle without added, unneeded repairs? No problem.
I have referred both my employers and my friends to Ward Service Auto Repair; I still have a job and still have friends.  -Dave O.

It's too bad the rating scale only goes to 5 stars, because the service level, value, and overall integrity of Ward Service Auto Repair exceed my expectations. I have owned many cars including luxury, utility, foreign and domestic, so I know autos, and I know auto service. When I bring my vehicles here, I get straight answers. The team has decades of experience and Ward's offers peace of mind whether by the shuttle, which travels all over, the Monrovia area, they offer to pickup your car at your house and drop it off if necessary. I recommend getting to know the owner, Jim Ward; he is very personable and kind. Ward Service Auto Repair is where I go, and will always go for all of my auto service needs. -Eric M.

My wife's Toyota Sequoia had a dead battery outside our home, recently. Ward Service Auto Repair came out to our house in Monrovia, jumped the Sequoia to take it to their shop, and gave my wife a ride to work. Super service. Thanks Jim! -Ryan H.

We have been taking our cars to Ward's Service with absolute confidence for about 8 years. They have helped us with our regular service needs, and also with a variety of repairs. The crew at Ward Service Auto Repair are always professional and friendly. They have competently diagnosed and repaired our vehicles each time we have brought them in. Wards Service has also tested cars to help our children make decisions when purchasing used vehicles. We completely trust them for their valued opinion and mechanical expertise. It is always a pleasure to do business with Wards. We are happy customers. -Tricia F. Yelp Review

We have been going to Ward's for over 10 years with several vehicles.  The team in Monrovia are professionally kind, courteous and honest. -Laura B.

What can I say about Ward Service Auto Repair? There are not enough words in the English language to describe how fantastic the team at Ward Auto is! It starts from Jim Ward and works its way down the line. On many occasions my car has broken down and I have always been able to rely on Jim to help me out. In fact, when time allows, Jim has come out to my house to see if he can fix my car every now and then. Melanie and Shawn in the office are great to work with too. Gary and Teri at the front desk are always fantastic and they greet you with a kind word and smile. Finally, Larry their driver tells the best stories and will be sure to brighten your day. In summary, I take my cars to Ward Service Auto Repair for all of my service needs! -Greg S.

I am a new customer at Ward Service Auto Repair. They have been great so far. I went to their auto shop for an alternator replacement in my Audi. In addition to having my alternator replaced, they will be repairing the electrical systems of my power-windows in the near future. I will continue to take my Audi to Ward's in the future. -Julian L.

My family and I have been going to Ward's services for well over 15 years. They have the best service, fair prices and a very warm family atmosphere. I would highly recommend Ward's Service to anyone. You won't be disappointed. -Bridget M. Yelp Review

I have been a customer at Ward Service Auto Repair for over 20 years! Excellent customer service and outstanding workmanship. I have and will continue to recommend Wards for ALL auto related services. I want to thank Wards for NOT taking advantage of my Parents or myself. -Craig H. Yelp Review

I've been taking my cars to Ward Service Auto Repair for over fifteen years. They are the only mechanics I trust and I won't go anywhere else, even when a car is brand new! Jim and his staff have been totally honest about the need for service, even at times when it costs them money! Their old-fashioned customer service is wonderful. I can't even count the number of times I've been offered a ride home and back when a repair was scheduled to take several hours. I'm always happy to tell people where I've been taking my cars for service all these years! I wish the Ward family many, many more successful years in business. -Linda S. Yelp Review

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